As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
If your order is in stock and we process the charges to your payment gateways, it will ship within 5-20 business days from the processing date of your order, depending on the type of products (Customers can check on us through live chat or email before ordering about how long is the shipment for the products, we have an option for expedited shipment for our products if they are needed asap). We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within 6 business days of your order, feel free to follow up with us at email@example.com or at our live chat.
Please Take Note**
Our policy, no sales tax for all our products, is only for our customers in all 49 states except Texas (since our business is incorporated in Texas). Our Texan customers are going to be responsible/ shoulder 8.25% local and state taxes when purchasing from our company.
Free Shipping to 48 States Only excluding Alaska and Hawaii:
We only do Free Shipping to all the states of America except for Alaska and Hawaii. If you are from Alaska or Hawaii, kindly chat or email us about your name, product of interests and address so that we can quote you a shipping fee, we have basic and expedited shipping availability.
Damages upon Arrival:
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrived damaged, please send photos firstname.lastname@example.org and we will process an insurance claim on your behalf. If proven damaged, we will ask the supplier for an exchange with no charge to our customers.
Cancellations & Refunds:
All orders cancelled after 48 hours are subject to a $25 administration fee, whether or not your order has shipped. If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card or any payment gateways that you use when placing your order.
All inquiries are served/answered within a day, 7 days a week (including the weekend). All live chats are answered, we all read the inquiries in here and respond to them asap, emails are ideal to save current/ future conversations in live chats. When calling our number and for some reason fails to get a hold of a representative, please leave a voicemail stating your name, location and inquiries and we'll get back to you usually within a day through call/text.
We are an Authorized Online Retailer
We are very proud to have partnered with many reputable manufacturers/warehouses in the US which means we ship directly from the wholesale manufacturer directly to our customers. This is also why we can pass promotional deals and savings equally/ much better than any other competitors. Other bonus is that we can pass along full manufacturer warranty minimum of 12 months to all our products unless otherwise stated.
Lowest Price Online
We try our very best to stand out in the market that we offer the best prices online. If you find another online store that offers a lower price than us within your purchase date please let us know and we will credit back the difference. We want you to feel confident that you are getting the absolute best price for the product you are ordering. To request your price match please email or chat us a link to the same product on our website, or on our competitors website before your purchase order and we will process the difference accordingly expected response is as early as 1 day.
Our 100% Price Match Guarantee has the following restrictions:
- Promotions such as rebates and buy one, get one free offers are not eligible
- We cannot price match items that are out of stock.
- The website can not be a discounter or auction website (ie; eBay, overstock, etc..)
- The competitor must be an Authorized Retailer of the item you have purchased
- The Price Match Guarantee includes will be calculated based on item price, sales tax, shipping charges
- Price Matches Do Not Apply For Exchange Orders
As a small company, our customer service is our number one priority! We guarantee that we have faster or same processing and shipping time than any other competitors...